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Five Tips to Create a Tenant Feedback and Review System

Updated: Sep 6, 2023

As a landlord or property manager, it's important to have a system in place for collecting tenant feedback and reviews. This feedback can help you improve your property and services, as well as attract new tenants. In this blog post, we'll explore how to create a tenant feedback and review system.


Choose a platform

The first step in creating a tenant feedback and review system is choosing a platform. This could be a website or app that allows tenants to submit reviews or a simple feedback form that can be filled out in person or online.


Determine the questions

Next, you'll need to determine the questions you want to ask tenants. This could include questions about the property, the quality of maintenance and repairs, the responsiveness of management, and more. You may also want to include a section for general comments or suggestions.


Decide on the review process

Once you have determined the questions you want to ask, you'll need to decide on the review process. Will reviews be anonymous, or will tenants need to provide their names and contact information? Will reviews be posted publicly, or will they be kept private?


Implement the system

Once you have determined the platform, questions, and review process, it's time to implement the system. This could involve creating a page on your website where tenants can submit reviews or setting up a physical feedback box in your office. You may also want to consider offering incentives for tenants who submit reviews, such as discounts on rent or other rewards.


Analyze the feedback

Finally, it's important to analyze the feedback you receive from tenants. Look for patterns in the feedback, such as recurring complaints or suggestions for improvement. Use this feedback to make changes to your property or services as needed, and communicate any changes to your tenants.



In conclusion, creating a tenant feedback and review system can help you improve your property and services, as well as attract new tenants. By following these steps and listening to your tenants, you can create a system that benefits everyone involved.



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