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About the Role
Sales & Marketing
Service Expertise: Develop a deep understanding of all offered services, including Design & Planning, Construction & Renovation, Commercial & Residential Cleaning, Home Staging, and Maintenance.
Client Outreach: Proactively engage with potential clients via cold calls, emails, social media, and networking events to generate leads.
Proposal Development: Create and present customized sales proposals tailored to client needs, highlighting value-added services and competitive advantages.
Marketing Support: Assist in developing and executing marketing campaigns, promotional materials, and digital content to enhance brand visibility.
Customer Relationship Management
Consultative Selling: Identify client needs and provide personalized recommendations to ensure optimal service selection.
Client Retention & Upselling: Maintain relationships with existing clients by conducting follow-ups, addressing concerns, and offering additional services as needed.
Feedback Integration: Gather client feedback to drive continuous improvement in service offerings and customer experience.
Site Evaluation & Estimation
Property Assessments: Conduct on-site evaluations to determine cleaning, maintenance, or renovation needs.
Collaborative Estimation: Work closely with the GLAM Estimator to prepare accurate, competitive estimates and bids based on project scope.
Project Management & Cross-Department Collaboration
Team Coordination: Work directly with the GLAM To Make Ready Director, Sanitation Strategist, Maintenance Manager, and Staging Strategist to ensure smooth execution of projects.
Scheduling & Workflow Management: Assist in coordinating cleaning, maintenance, and staging schedules, ensuring projects are completed on time.
Process Improvement: Identify efficiencies in service execution, recommending strategies for operational improvements.
Administrative & Reporting Duties
Performance Reporting: Prepare detailed sales reports, tracking activities, conversions, and areas for improvement.
Client Records Management: Maintain an up-to-date CRM database with client interactions, contracts, and service history.
Market Insights: Monitor industry trends, competitor offerings, and pricing strategies to enhance business positioning.
Administrative Support: Assist with data entry, document preparation, and internal communications to ensure seamless operations.
Requirements
The Make Ready Coordinator will assist the Commercial Cleaning, Maintenance, and Home Staging teams with a wide range of tasks. The role encompasses both administrative and operational duties, from contract development and execution to appointment scheduling and project reporting.
QUALIFICATIONS:
Must have an intrapreneurial spirit.
Associate or Bachelor’s degree in Business Administration, Project Management, or a related field.
At least 2 years of experience in a coordination or administrative role, preferably in sectors like commercial cleaning, maintenance, or home staging.
Strong organizational and multitasking skills.
Proficiency in MS Office Suite and relevant project management software.
Technology Requirements:
Must possess a reliable and high-speed internet connection.
Must have a personal computer or laptop with up-to-date software.
Must own a smartphone with access to email and company communication tools.
Home Office Environment:
Must have a dedicated and quiet workspace free from distractions during working hours.
The workspace should be ergonomically set up to support prolonged periods of work.
Must ensure a professional background for video conferencing.
Availability:
Must be available to work during standard business hours as defined by the company.
Flexibility to attend virtual meetings or respond to urgent requests outside of standard hours when necessary.
Communication Skills:
Excellent verbal and written communication skills.
Proficiency in using email, chat, and video conferencing tools effectively.
Self-Management:
Strong time-management and organizational skills.
Ability to work independently with minimal supervision.
Proactive and self-motivated with a strong work
WEALTH DYNAMIC: LORD | MECHANIC
For the Construction GLAM Coordinator role, which involves a blend of administrative and operational duties in sectors like commercial cleaning, maintenance, and home staging, the two Wealth Dynamics profiles that would be most appropriate are the "Lord" and the "Mechanic."
Why "Lord"?
Financial Management: Lords are meticulous with numbers, making them ideal for managing client payables and receivables, as well as assisting in procurement.
Contract Management: Lords have a keen eye for detail, which would be beneficial in contract development and execution.
Reporting: Lords excel at analytical thinking and can effectively prepare reports that outline the status of ongoing projects, issues, and resolutions.
Administrative Duties: Lords are naturally organized and efficient, making them adept at handling email correspondence and phone calls.
Why "Mechanic"?
Project Management: Mechanics are great at systematizing operations and would excel at task coordination and ensuring that projects run smoothly.
Vendor Relations: Mechanics can fine-tune processes and improve efficiencies, which could aid in vendor management and service quality negotiations.
Client Communications: While Mechanics are not natural communicators like some other profiles, they can effectively manage appointments and correspondence when they understand the system and process behind it.
Financial Management: Mechanics often have a practical approach to problems, which could be beneficial when handling financial elements like invoicing and procurement.
About the Company
GLAM to Make Ready is an exclusive branch of GLAM Properties, dedicated to providing a holistic, turnkey solution for real estate investors. We understand that investing in property is more than just buying and selling; it's about building a community. That's why we offer a full suite of services to make your investment property not just market-ready, but community-ready.